betjlie Privacy Policy

This Privacy Policy describes how betjlie ("betjlie", "we", "us", "our") — the operator of the online casino and sports betting platform at betjlie.net — collects, uses, stores, and protects the personal data of individuals ("you", "the player", "the user") who access or use the platform. This Policy forms part of the overall agreement between you and betjlie, alongside our Terms & Conditions. By registering an account or using the betjlie platform, you acknowledge that you have read and understood this Privacy Policy.

1 Introduction & Scope

betjlie is committed to handling your personal data responsibly, transparently, and securely. We understand that players in Bangladesh place significant trust in us when they share their personal information, and we take that responsibility seriously. This Privacy Policy applies to all personal data we collect through:

• The betjlie.net website and all pages within it;
• The account registration and login process;
• Deposit, withdrawal, and payment processing activities;
• Customer support communications via email or live chat;
• Responsible gaming tool interactions (self-exclusion, deposit limits, time-out requests);
• Promotional and bonus opt-in processes.

This Policy does not apply to third-party websites linked from betjlie (such as payment provider portals or game studio pages). Those third parties operate their own privacy policies, and we encourage you to review them independently.

2 Data We Collect

betjlie collects personal data through a number of channels. The categories of data we collect, and the circumstances in which we collect them, are set out below.

2.1 Registration Data

When you create a betjlie account, we collect the information you provide during the registration process, which may include:

• Full legal name;
• Date of birth (to verify that you meet the 18+ age requirement);
• Residential address (city, district, Bangladesh);
• Email address;
• Mobile phone number (used for account verification and communication);
• Chosen username and encrypted password.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request and collect:

• A copy of a government-issued photo identification document (National ID card, passport, or driving licence);
• Proof of address (utility bill, bank statement, or equivalent document no older than three months);
• Proof of ownership of the payment method used for deposits (e.g., bKash or Nagad account screenshot confirming your registered name);
• A selfie or video verification in cases where additional identity confirmation is required.

2.3 Financial & Transaction Data

When you make deposits or withdrawals, we collect transaction-level data including:

• Payment method type (bKash, Nagad, Rocket, Upay, bank transfer, card);
• Transaction reference numbers and amounts in Bangladeshi Taka (৳);
• Transaction timestamps and processing status;
• Mobile wallet account number or card last-four digits (we do not store full card numbers).

2.4 Technical & Device Data

When you access betjlie from any device, we automatically collect certain technical data, including:

• IP address and approximate geolocation (country and city level);
• Device type, operating system, and browser type and version;
• Session duration, pages visited, and navigation patterns within the platform;
• Referring URL (the page from which you arrived at betjlie);
• Cookies and similar tracking technologies (see Section 5).

2.5 Gameplay & Betting Data

We maintain a record of your activity on the betjlie platform, including:

• Games played, bet amounts, and outcomes;
• Sports betting markets accessed and wagers placed;
• Bonus and promotion opt-ins and wagering progress;
• Session history, including login and logout times.

2.6 Support & Communication Data

When you contact betjlie's customer support team, we retain records of those communications, including email correspondence, live chat transcripts, and any documents or screenshots you submit as part of a support request.

Data Category	Source	Legal Basis
Registration data	Provided by player at sign-up	Contract performance
KYC documents	Provided by player on request	Legal obligation (AML)
Financial & transaction data	Payment processor & player	Contract performance
Technical & device data	Automatically collected	Legitimate interest (security)
Gameplay & betting data	Platform activity logs	Contract performance
Support communications	Player-initiated contact	Legitimate interest (service)

3 How We Use Your Data

betjlie uses the personal data we collect for the following purposes:

3.1 Account Management & Service Delivery

Your registration and profile data is used to create and maintain your betjlie account, authenticate your identity at login, process your bets and gameplay, and manage your deposits and withdrawals in Bangladeshi Taka (৳).

3.2 Identity Verification & Fraud Prevention

KYC data and transaction records are used to verify that you meet our eligibility requirements (including the 18+ age restriction), to detect and prevent fraudulent activity, and to comply with our anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. This processing is a legal requirement and cannot be waived.

3.3 Responsible Gaming

betjlie uses gameplay data and account activity patterns to support our responsible gaming programme. This includes monitoring for signs of problem gambling behaviour, enforcing self-exclusion and deposit limit requests, and providing appropriate interventions where necessary. Data used for responsible gaming purposes is treated with strict confidentiality and is not used for marketing. For more information, visit our Responsible Gaming page.

3.4 Customer Support

Communication data and account history are used by our support team to handle your enquiries, resolve disputes, and provide assistance with account issues, payment queries, and technical problems.

3.5 Platform Security & Integrity

Technical and device data, alongside IP addresses and session logs, are used to detect and prevent unauthorised access, identify bot activity, investigate security incidents, and maintain the overall integrity of the betjlie platform.

3.6 Service Improvement

Aggregated and anonymised usage data may be used to analyse platform performance, understand how players navigate and engage with betjlie, and make informed decisions about product improvements, new game additions, and promotional calendar planning.

3.7 Marketing Communications

Where you have explicitly opted in to receive marketing communications, betjlie may contact you via email or mobile message to inform you of relevant promotions, seasonal offers (such as BPL cricket specials, Eid promotions, or Pohela Boishakh bonuses), and new features. You may withdraw your consent to marketing communications at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing email. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

4 Data Sharing & Third Parties

betjlie does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share specific categories of your data with carefully selected third parties where this is necessary to deliver our services or meet our legal obligations.

4.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction and identity data with our payment partners — including bKash, Nagad, Rocket, Upay, and banking partners such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These providers are contractually obligated to handle your data securely and only for the purpose of processing your financial transactions.

4.2 Identity Verification Partners

betjlie may engage third-party KYC and identity verification service providers to assist in verifying the authenticity of documents submitted during the KYC process. These providers are bound by strict data processing agreements and may not use your data for any purpose other than verification on betjlie's behalf.

4.3 Game Studio & Software Providers

The casino games available on betjlie are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (such as game round IDs and bet outcomes) as part of their game delivery infrastructure. They do not receive your personally identifiable registration or payment data.

4.4 Legal & Regulatory Disclosure

betjlie may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are legally required to do so — for example, in connection with AML/CTF investigations, court orders, or regulatory inquiries. Such disclosures are made strictly in accordance with applicable legal requirements.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of betjlie's business, your personal data may be transferred to the acquiring entity as part of the transaction. We will provide reasonable notice of any such transfer and confirm that your data will continue to be protected under a privacy policy of equivalent standard.

5 Cookies & Tracking Technologies

betjlie uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather analytical data about how players use the site. This section explains what types of cookies we use and why.

5.1 Strictly Necessary Cookies

These cookies are essential for the betjlie platform to operate. Without them, core functions such as logging in, maintaining your session, and processing transactions would not work. These cookies cannot be disabled. Examples include session tokens, CSRF protection cookies, and load-balancing identifiers.

5.2 Functional Cookies

Functional cookies remember your preferences and settings — such as your preferred language (English), any responsible gaming limits you have set, and display preferences — so that you do not need to reconfigure them each time you visit betjlie.

5.3 Analytical Cookies

With your consent, betjlie may use analytical cookies to collect aggregated, anonymised data about how users navigate and interact with the platform. This data helps us identify which sections of the site are most popular, understand where players encounter difficulties, and make evidence-based improvements to the betjlie experience.

5.4 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified when a cookie is set. Please note that disabling functional cookies may affect the usability of certain features of the betjlie platform. Strictly necessary cookies cannot be disabled via browser settings without fundamentally impairing platform functionality.

6 Data Retention

betjlie retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, and in accordance with our legal and regulatory obligations. The following retention guidelines apply:

Data Type	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	Legal & AML obligations
KYC documents	5 years from date of verification	Regulatory compliance
Financial transaction records	5 years from transaction date	AML / financial audit trail
Gameplay & betting history	3 years from last account activity	Dispute resolution, responsible gaming
Support communications	3 years from resolution date	Service quality, dispute records
Marketing consent records	Until consent withdrawn + 2 years	Consent audit trail
Technical & IP logs	12 months on a rolling basis	Security monitoring

Once the applicable retention period expires, your personal data will be securely deleted or irreversibly anonymised. Anonymised data — where no individual can reasonably be identified — may be retained for analytical purposes indefinitely.

7 Your Privacy Rights

As a betjlie player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our team at [email protected] with your account username and the specific right you wish to exercise. We will respond within five working days of receiving your request.

7.1 Right of Access

You have the right to request a copy of the personal data betjlie holds about you, along with information about how that data is being used and with whom it has been shared. We will provide this information in a clear, readable format.

7.2 Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as email address or phone number, you may also be able to update these directly within your account settings.

7.3 Right to Erasure

In certain circumstances, you have the right to request that betjlie deletes your personal data. This right applies where the data is no longer necessary for the purpose it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that this right is subject to our legal retention obligations — we may be required to retain certain data (such as KYC documents and financial records) for a minimum period as required by law, and erasure requests in respect of such data cannot be fulfilled until those obligations are met.

7.4 Right to Restriction of Processing

You may request that betjlie restricts the processing of your personal data in specific circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being assessed. During a restriction period, betjlie will continue to store your data but will not actively process it except to establish, exercise, or defend legal claims.

7.5 Right to Data Portability

Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another service provider where technically feasible.

7.6 Right to Object to Marketing

You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, betjlie will cease all marketing communications directed to you within a reasonable timeframe. To opt out of marketing, email [email protected] with the subject line "Marketing Opt-Out".

8 Data Security

betjlie takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, alteration, or disclosure. Key security measures include:

• SSL/TLS encryption for all data transmitted between your browser and betjlie's servers;
• Encrypted storage of sensitive data at rest, including passwords (stored as hashed values, never in plain text) and KYC documents;
• Access controls that restrict internal access to personal data on a strict need-to-know basis, with role-based permissions and audit logging;
• Regular security assessments including vulnerability scanning and penetration testing of the platform infrastructure;
• Two-factor authentication (2FA) available to players for enhanced account security;
• Incident response procedures that ensure prompt identification, containment, and notification in the event of a data security incident.

While betjlie takes all reasonable measures to protect your data, no online platform can guarantee absolute security. Players are strongly encouraged to use a strong, unique password for their betjlie account and to enable 2FA where available. If you suspect that your account has been compromised, contact [email protected] immediately.

9 Policy Updates & Contact

9.1 Updates to This Policy

betjlie may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players by email and/or by displaying a prominent notice on the betjlie platform before the changes take effect. We encourage you to review this Policy periodically to stay informed about how we protect your data. The "Last updated" date at the top of this document indicates when the most recent revision was made.

9.2 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way betjlie handles your personal data, please contact our privacy team using the details below:

• Email: [email protected] — mark your subject line "Privacy Enquiry"
• Response time: We aim to respond to all privacy-related enquiries within 5 working days (Bangladesh Standard Time, UTC+6)
• Live Chat: Available 24/7 inside your betjlie account dashboard for general queries

betjlie is committed to resolving all privacy-related complaints promptly and fairly. If you are not satisfied with our response to your complaint, you may escalate the matter through appropriate legal channels available in your jurisdiction.